Privacy Policy — Neck Haven™

Privacy Policy

Owned and Operated by MUAS SOLUTIONS PTE. LTD.
(A company incorporated in Singapore)
UEN: 202556179W
Last Updated: December 22, 2025

This Privacy Policy describes how Neck Haven™, owned and operated by MUAS SOLUTIONS PTE. LTD. (“we,” “our,” “us”), collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://neckhaven.net (the “Site”).

We are committed to protecting your privacy and maintaining transparency about how we handle customer data.

1. Information We Collect

We collect information to ensure we can provide high-quality service, process orders effectively, and enhance your shopping experience.

A. Information You Provide Directly

When you interact with us, you may provide:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number (optional)

  • Payment information (processed securely by third-party providers — we do not store full credit card details)

  • Order details and purchase history

  • Customer service inquiries

  • Return or refund request details

B. Information Automatically Collected

When you visit our Site, we automatically collect:

  • IP address

  • Browser and device information

  • Operating system

  • Approximate geographic location

  • Pages visited, clicks, and time spent on the Site

  • Referring URLs

  • Cookies, pixels, tags, and similar technologies

This information helps us analyze traffic patterns, secure our website, and improve user experience.

C. Cookies & Tracking Tools

We use cookies and similar technologies for:

  • Remembering cart items and preferences

  • Improving website performance

  • Personalizing your browsing experience

  • Measuring advertising effectiveness

  • Analyzing website usage through tools such as Google Analytics, Shopify Analytics, and Meta Pixel

You may disable cookies through your browser settings; however, some Site features may not function properly.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Manage payments securely

  • Provide order updates and customer support

  • Improve website functionality and performance

  • Detect and prevent fraud or unauthorized activity

  • Send marketing communications (only if you opt in)

  • Personalize product recommendations and content

  • Analyze site usage for optimization

  • Comply with legal, tax, and regulatory obligations

We do not use your personal information for unrelated or unauthorized purposes.

3. How We Protect Your Information

MUAS SOLUTIONS PTE. LTD. takes data protection seriously and implements industry-standard safeguards, including:

  • SSL encryption

  • Secure third-party payment gateways

  • Restricted internal access to personal data

  • Firewall-protected servers

  • Routine monitoring for security vulnerabilities

  • Regular reviews of privacy and data-handling practices

Despite these measures, no method of data transmission or storage is completely secure.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your data only with trusted third parties necessary to operate our business, including:

  • Shopify (e-commerce platform)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and fulfillment partners

  • Email service providers

  • Advertising and analytics platforms (Google, Meta, TikTok, etc.)

  • Fraud prevention and security services

These partners receive only the information necessary to perform their services and are required to handle data in accordance with applicable laws and their own privacy policies.

We may also disclose information if required by law, court order, or governmental authority.

5. Third-Party Services & External Links

Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external sites.
We encourage you to review their privacy policies before providing personal information.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

  • Request information about how your data is processed

To exercise your rights, contact us at:
📧 Support@Neckhaven.net

We will respond within a reasonable timeframe and in accordance with applicable laws.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain accurate business and accounting records

  • Comply with legal and tax obligations

When no longer required, data is securely deleted or anonymized.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal data, please contact us immediately.

9. International Data Transfers

As MUAS SOLUTIONS PTE. LTD. operates internationally, your personal information may be transferred to and processed in countries outside your country of residence.
We take reasonable steps to ensure that your data is handled securely and in compliance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or technology.
The “Last Updated” date at the top of this page indicates the most recent revision.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Neck Haven™ — MUAS SOLUTIONS PTE. LTD.
UEN: 202556179W
📞 Customer Service Phone: 640-279-1399
📧 Email: Support@Neckhaven.net
🌐 Website: https://neckhaven.net