Owned and Operated by Sabakada Solutions LLC
Last Updated: November 3, 2025

This Privacy Policy describes how Neck Haven™, owned and operated by Sabakada Solutions LLC (“we,” “our,” “us”), collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://neckhaven.net (the “Site”).

We are committed to protecting your privacy and maintaining transparency about how we handle customer data.

1. Information We Collect

We collect information to ensure we can provide high-quality service, process orders effectively, and enhance your shopping experience.

A. Information You Provide Directly

When you interact with us, you may provide:

• Full name

• Email address

• Billing and shipping address

• Phone number (optional)

• Payment information (processed securely by third-party providers — we do not store full credit card details)

• Order details and purchase history

• Customer service inquiries

• Return or refund request details

B. Information Automatically Collected

When you visit our Site, we automatically collect:

• IP address

• Browser and device information

• Operating system

• Geographic location (approximate)

• Pages visited, clicks, time spent on site

• Referring URLs

• Cookies, pixels, tags, and similar technologies

This helps us analyze traffic patterns, secure our website, and improve user experience.

C. Cookies & Tracking Tools

We use cookies and tracking technologies for:

• Remembering cart items and preferences

• Improving site performance

• Personalizing your browsing experience

• Measuring ad performance

• Analyzing website usage through tools like Google Analytics, Shopify Analytics, and Meta Pixel

You may decline cookies through your browser settings, though certain features may not function properly.

2. How We Use Your Information

We use collected data to operate our business efficiently and provide you with quality service. This includes:

• Processing and fulfilling orders

• Managing payments securely

• Providing order updates and customer service

• Improving our website’s design, functionality, and performance

• Detecting and preventing fraudulent or unauthorized activity

• Sending marketing communications (only if you opt-in)

• Personalizing product recommendations and content

• Analyzing site usage for optimization

• Complying with legal, tax, and regulatory obligations

We never use your information for unrelated or unauthorized purposes.

3. How We Protect Your Information

As Sabakada Solutions LLC, we take data protection seriously.

We use industry-standard security measures, including:

• SSL encryption

• Secure third-party payment gateways

• Restricted employee access

• Firewall-protected servers

• Routine monitoring for vulnerabilities

• Regular review of privacy and data-handling practices

Although we strive to protect your data, no method of internet transmission or storage is 100% secure.

4. Sharing Your Information

We never sell or rent your personal information.

We only share data with trusted third parties when necessary to operate our business, including:

• Shopify (e-commerce platform provider)

• Payment processors (Shopify Payments, PayPal, etc.)

• Shipping carriers and fulfillment partners

• Email service providers

• Advertising networks and analytics tools (Google, Meta, TikTok, etc.)

• Fraud prevention and security partners

These partners may have access to limited information solely to perform their functions, and must handle data according to their own privacy policies and applicable laws.

We may also share information if required by law, court order, or governmental authority.

5. Third-Party Services & External Links

Our Site may link to third-party websites or use third-party services.
We are not responsible for the privacy practices or content of these external sites.
We recommend reviewing their policies before providing personal information.

6. Your Rights

Depending on your location, you may have rights such as:

• Accessing the personal data we hold

• Requesting corrections or updates

• Requesting deletion of your data

• Withdrawing consent for marketing

• Requesting information about how your data is processed

To make a request, contact us at:
📧 wearserenova@gmail.com

We will respond within a reasonable time frame.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders

• Provide customer support

• Maintain accurate business records

• Comply with legal and tax requirements

Once no longer required, data is securely deleted or anonymized.

8. Children’s Privacy

Our Site is not intended for individuals under 13 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us data, please contact us immediately.

9. International Data Transfers

As Sabakada Solutions LLC operates globally, your data may be transferred or stored outside your country for processing.
We take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technologies.
The “Last Updated” date at the top will always show when the latest revision was made.

We encourage you to review this Policy regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Neck Haven™ — Sabakada Solutions LLC
📧 Email: wearserenova@gmail.com
🌐 Website: https://neckhaven.net