Terms Of Service

Terms of Service

Last Updated: December 22, 2025

Welcome to Neck Haven. These Terms of Service (“Terms”, “Agreement”) govern your access to and use of the website https://neckhaven.net (the “Site”) and any related products or services (collectively, the “Services”).

The Site is owned and operated by MUAS SOLUTIONS PTE. LTD., a company incorporated in Singapore.
UEN: 202556179W

By accessing or using our Site, you agree to be bound by these Terms.
If you do not agree, please do not use our Services.

1. Eligibility & Use of the Site

By using this Site, you represent that you are at least the age of majority in your jurisdiction and are legally capable of entering into a binding agreement.

You agree to use the Site only for lawful purposes and in a manner that does not violate any applicable laws or regulations.

You must not:

  • Misuse or interfere with the Site’s security or functionality

  • Attempt unauthorized access to systems or data

  • Use the Site for fraudulent or harmful activity

We reserve the right to restrict or terminate access if misuse is detected.

2. Products & Availability

All products offered on the Site are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities purchased per order

  • Correct errors in pricing, descriptions, or availability

Product images are for illustrative purposes only and may vary slightly from the actual product.

3. Orders & Acceptance

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or decline any order

  • Cancel orders due to suspected fraud, payment issues, or errors

If an order is canceled after payment, a refund will be issued to the original payment method.

4. Pricing & Payments

All prices are displayed in the applicable currency and may change without notice.

Payments are processed securely through third-party payment providers.
We do not store full payment card details.

You agree to provide accurate and complete billing and contact information.

5. Shipping & Delivery

Shipping times and delivery estimates vary based on location and carrier.

Please refer to our Shipping Policy for full details regarding:

  • Processing times

  • Delivery estimates

  • Tracking

  • International shipping

6. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

Please review that policy carefully before making a purchase.

7. Intellectual Property

All content on this Site, including but not limited to:

  • Text

  • Images

  • Graphics

  • Logos

  • Designs

is the property of MUAS SOLUTIONS PTE. LTD. or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

8. Disclaimer of Warranties

The Site and Services are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, regarding:

  • Accuracy of information

  • Uninterrupted or error-free operation

  • Suitability of products for a particular purpose

9. Limitation of Liability

To the fullest extent permitted by law, MUAS SOLUTIONS PTE. LTD. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless MUAS SOLUTIONS PTE. LTD., its officers, directors, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Site.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict-of-law principles.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes take effect immediately upon posting to the Site.

Your continued use of the Site constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms or our Services, please contact:

Neck Haven
MUAS SOLUTIONS PTE. LTD.
UEN: 202556179W
📞 Customer Service Phone: 640-279-1399
📧 Email: Support@Neckhaven.net
🌐 Website: https://neckhaven.net