Shipping Policy

Shipping Policy

Last Updated: December 22, 2025

Thank you for shopping with Neck Haven. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1 business day after payment is successfully completed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays

  • During high-volume periods (sales, holidays, promotions), processing times may be slightly extended

  • You will receive a confirmation email once your order has been processed and shipped

2. Shipping Times & Delivery Estimates

Estimated delivery time is 3–7 business days after your order has been shipped.

Please note:

  • Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing

  • Shipping time does not include order processing time

3. Shipping Rates

Shipping charges are calculated automatically and displayed at checkout before payment is completed.

Rates may vary depending on:

  • Destination

  • Shipping method selected

  • Order size and weight

4. Tracking Information

All orders include tracking.

  • Tracking details will be sent via email once your order ships

  • Tracking updates may take up to 24–48 hours to appear after shipment

5. International Shipping

We offer international shipping where available.

Please note:

  • Customers are responsible for any customs duties, import taxes, VAT, or brokerage fees

  • These fees are determined by your local customs authority and are not included in product or shipping prices

  • We are not responsible for delays caused by customs clearance

6. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information at checkout.

  • Orders shipped to incorrectly provided addresses are not eligible for replacement or refund

  • If you notice an address error, contact us immediately—changes may not be possible once an order has shipped

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery.

📧 Email: Support@Neckhaven.net

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of damaged items or packaging (if applicable)

We will work with the carrier to resolve the issue and determine eligibility for a replacement or refund.

8. Delivery Delays

We are not responsible for shipping delays caused by:

  • Carrier service disruptions

  • Weather conditions

  • Customs inspections

  • Incorrect or incomplete address information

Once an order is handed over to the carrier, delivery timing is outside of our direct control.

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.
Changes take effect immediately upon posting to our website.

10. Contact Us

For shipping-related questions or concerns, please contact:

Neck Haven
📧 Email: Support@Neckhaven.net